Privacy Policy

SPANISH VERSION

  1. General

Hoop Solutions SL (with registered office at Calle del Lince 4, 28707 Ciudalcampo, Madrid, Spain), acting as data controller, undertakes to protect and respect your privacy platform Hoop Carpool («Hoop») as data controller, undertakes to protect and respect your privacy. 

This document («Privacy Policy») is designed to inform you about our practices regarding the collection, use and disclosure of information you provide through this website www.hoopcarpool.com (the «Website») or our mobile applications (the «App»).

This Privacy Policy sets out the framework under which your personal data will be collected and processed. Please read this text carefully so that you understand our position and practices with respect to your personal data and how we will treat it.

  1. What information do we collect?

We may collect and process the following data about you:

2.1 Information you provide to us

You may provide us with information, including information that may identify you («personal data»), when you use the Website/App when filling out forms (such as the registration form), when you enter any of our contests, promotions or surveys or when you contact us by telephone, email or otherwise, as well as when you inform us of a problem on our Website/App.

The information you provide to us may contain:

2.1.1 Mandatory information required to register for the service we provide on our Website/App or to access other services; this information includes your name, email address, gender, mobile phone number and a password. All these fields are mandatory. Hoop will not be able to provide you with the services offered on our website and app if you do not provide us with the information necessary to create a user account on our Website/App;

2.1.2 your date of birth;

2.1.3 a photograph;

2.1.4 addresses that you store as favorites on the platform;

2.1.5 information about your car, such as license plate or environmental sticker;

2.1.6 a record of your correspondence with us;

2.1.7 a record of any reservations you make or any travel advertisements you post through our Web/App;

2.1.8 details of any economic or accounting transactions, including transactions made through our Website/App or by any other means. This may include information such as, for example, your payment card or bank details, information relating to journeys or parts of journeys which you have booked or offered through our Website/App;.

2.1.9 details of your visits to our Website/App and the content you access;

2.1.10 your responses to our surveys or questionnaires, such as your evaluations of trips you have shared with other members of our community. Such information may be used for purposes of analysis and study of user behavior;

2.1.11 information we may request from you when you report a problem with our Website/App or our service, such as the cause of your request for assistance;

2.1.12 information about your location, provided that you have consented to the collection and processing of this data.

2.2 Information We Collect Automatically

2.2.1 With respect to each of your visits to our Website/App, we may collect, in accordance with applicable law and, where necessary, with your consent, information regarding the devices you use and the networks to which you connect when you use our services. This may include the following information: your IP address, connection information, browser type and version, types and versions of plug-ins or add-ons to your browser, operating system and platform, information about your visit including detailed URL history, through and from our Website/App, products you have viewed or searched for, download errors, duration of visits to certain pages, interactions with the page and telephone number from which you have called us. We collect this information using a variety of technologies, including cookies.

2.2.2 We also collect aggregate information about your activity on our platform (such as the number of trips offered, your response time to messages, etc.). This information may be published in your public profile on our platform.

  1. How do we use the information we collect?

We will use the information collected in order to:

3.1 to comply with our obligations under the contracts we enter into between you and us and to provide you with the information and services you request from us;

3.2 send you information regarding our services by email and/or text message and/or any other means of communication (e.g. your booking confirmation);

3.3 to receive the payments you make or to transfer to you the payments we have collected on your behalf;

3.4 to allow you to personalize your user profile on our platform;

3.5 to enable you to communicate and interact with other members about our services or about trips that you will share or have shared with other members and/or to arrange such trips;

3.6 to give you access to our support services and to enable you to communicate with our member relations team;

3.7 to ensure compliance with (i) applicable law, (ii) our Terms and Conditions, (iii) Privacy Policy (iv) and Code of Good Conduct. Certain breaches that we consider to be inappropriate may lead to the suspension of your account;

3.8 to send you, in accordance with applicable law and, where necessary, with your consent, marketing messages and information  needed to facilitate the service or booking process and to provide you with suggestions and recommendations about related goods and services that may be of interest to you. We also use your data to send you direct advertising on your social networking platforms. For more detailed information on how this works and the data we collect, please visit the relevant sections of the social networking platforms;

3.9 to notify you of any changes to our services;

3.10 to administer our Web/App and for internal operations, including troubleshooting, data analysis, testing, research and surveys;

3.11 to ensure that content is presented in the most effective manner for you and your device;

3.12 to allow you to participate in the interactive features of our service, upon request;

3.13 as part of our efforts to keep our Website/App;

3.14 to measure or understand the effectiveness of the advertising we send to you, to you and to third parties, and to send you information that may be of interest to you.

       4. Who are the recipients of the Information we collect about you and for what purpose?

4.1 When you use our services, certain information about you is shared with relevant members of our communities, both in your public profile and during the booking process, only to the extent necessary for the provision of the service (e.g. we give your telephone number to members with whom you are sharing a trip).

4.2 In accordance with applicable law and, where necessary, with your consent (in which case, by accepting this Privacy Policy you give your consent in this respect), we may combine information about you, including your personal data and information obtained through cookies that we receive or send to our business partners. We may use such information and the combined information for the purposes set out above.

  1. How do we use and moderate your messages?

5.1 We may review, scan or analyse the messages you exchange with other members of our community through our Web/App, for the purposes of fraud prevention, improved service, customer support and compliance with contracts entered into with our members (such as our Terms and Conditions). For example, in order to prevent a member from circumventing our online booking system, we may scan and analyse messages sent through our platform to verify that they do not include contact information or references to another website.

5.2 We never scan or analyse your messages with other members of our community for commercial or advertising purposes. We may use automated methods to moderate such messages.

  1. Direct advertising and in our communications sent by email or SMS

In accordance with applicable law and, if necessary, with your consent, we may use the information you provide to us on our Website/App for electronic direct marketing purposes (e.g. (i) to receive our newsletters, invitations to our events or other communications that we believe may be of interest to you, or (ii) to send you direct advertising on social networking platforms or third party sites and applications).

With respect to professional emails: you may withdraw your consent at any time by (i) deactivating the appropriate box in your member account, (ii) clicking on the unsubscribe link provided to you in each of the communications Hoop sends you, or (iii) contacting us through the contact information.

  1. Direct advertising and in our communications sent by email or SMS

In accordance with applicable law and, if necessary, with your consent, we may use the information you provide to us on our Website/App for electronic direct marketing purposes (e.g. (i) to receive our newsletters, invitations to our events or other communications that we believe may be of interest to you, or (ii) to send you direct advertising on social networking platforms or third party sites and applications).

With respect to professional emails: you may withdraw your consent at any time by (i) deactivating the appropriate box in your member account, (ii) clicking on the unsubscribe link provided to you in each of the communications Hoop sends you or (iii) contacting us through the contact information provided in paragraph 12 below.

For direct mail: 

On social networking platforms (e.g. Facebook, Twitter): you can oppose data processing at any time by setting the advertising parameters of your account.

  1. Are we going to transfer your information, how and where?

We keep the personal data we collect about you within the European Union («EU»). Since we are an international company, it is possible that the personal data we collect about you, as part of the services we offer you through the Website/App, may be transferred to non-European countries where data protection laws may imply a lower level of protection than the legislation in force in your country of residence.

This occurs when one of our data controllers is located outside the EU, such as the United States. We may use this data controller for, among other things, fulfilling your service request, moderating the photographs in your user account, processing your payment data, providing marketing and advertising services, and providing support services through electronic communications.

This also applies to Hoop affiliates located outside the EU to whom we may transfer some of your information for the provision of our services in these countries.

Where such transfer of data takes place, we guarantee that it will take place in accordance with this Privacy Policy and that it will be governed by standard contractual clauses for this type of practice, approved by the European Commission, which guarantee adequate protection for data subjects.

At your request, we may provide you with a list of the countries in which your information is stored and/or to which we may transfer it at any time.

  1. What rights can you exercise with regard to your personal data?

8.1 Where permitted by law, you may have the right to obtain a copy of your personal data held by us. Before responding to your request, we may ask you to (i) verify your identity and (ii) provide us with more detailed information so that we can better respond to your request. We will endeavour to respond within a reasonable time and, in any event, within the time required by law. If you wish to exercise this right, please contact us using the contact details provided below (see section 12).

8.2 As a member of our Website/App, you may access your personal data held by us through your account to correct, modify, or delete inaccurate information. You must provide us with accurate, correct and complete information for your online account and keep it up to date. You can update or delete your personal data, or oppose a specific treatment, by contacting us through the contact details provided below (see section 12).

Please note that in certain cases we may retain some of your data if required by law or if we have legitimate reasons for doing so. For example, if we believe that you have committed fraud, we may want to retain some of your information in order to prevent you from circumventing the rules applicable to our Community.

  1. Confidentiality of your password

When you decide to set a password to access certain parts of our Web/App, it will be your responsibility to keep it secret. Please do not reveal your password to anyone.

  1. Links to other websites and social networks

Our Website/App may contain, at certain times, links to and from the websites of our partner networks, advertisers and partners. If you follow a link to any of these websites, please note that they have their own privacy policies and we are not responsible for them. Always check these policies before giving them any personal information.

  1. Changes to our Privacy Policy

Any changes we make to our Privacy Policy will be posted on this page. Where applicable, we will notify you or ask for your consent. Please check back frequently for updates or changes to our Privacy Policy.

  1. Contact Us

If at any time you wish to contact us to discuss your concerns regarding our privacy practices, or in relation to any queries about your personal data, you may do so by emailing us at info@hoopcarpool.com