Privacy Policy




Hoop Solutions SL (with registered office at Calle del Lince 4, 28707 Ciudalcampo, Madrid, Spain), acting as data controller, is committed to protecting and respecting your privacy Hoop Carpool Platform («Hoop») as data controller, is committed to protecting and respecting your privacy. This document (the «Privacy Policy») is designed to inform you about our practices regarding the collection, use and disclosure of information you provide to us through this website (the «Website») or our mobile applications (the «App»).

This Privacy Policy sets out the framework under which your personal data will be collected and processed. Please read it carefully to understand our position and practices regarding your personal data and how we will treat it.

2. What information do we collect?

We may collect and process the following data about you:

2.1 Information you provide to us

You may provide us with information, including information that can identify you («personal data»), when you use the Site/App by filling in forms (such as the registration form), when you enter any of our competitions, promotions or surveys or when you contact us by telephone, email or otherwise, and when you report a problem with our Site/App.
The information you provide to us may contain:
2.1.1 Mandatory information required to register for the service we provide on our Website/App or to access other of our services; this data includes your name, email address,, gender, cell phone number and a password. All of these fields are mandatory. Hoop will not be able to provide you with the services offered on our Website/App if you do not provide us with the information necessary to create a user account on our Website/App;
2.1.2 your date of birth;
2.1.3 a photograph;
2.1.4 addresses that you save as favorites on the platform;
2.1.5 information about your car, such as license plate or environmental sticker;
2.1.6 a record of the correspondence you have had with us;
2.1.7 a record of any bookings you make or any travel advertisements you post through our Website/App;
2.1.8 details of any financial or accounting transactions, including transactions carried out through our Website/App or otherwise. This may include information such as, for example, your payment card or bank details, information relating to travel or travel arrangements that you have booked or offered through our Website/App; 2.1.8 details of your financial or accounting transactions, including transactions made through our Website/App or otherwise.
2.1.9 details of your visits to our Website/App and the content you access;
2.1.10 your responses to our surveys or questionnaires, such as your evaluations of trips you have shared with other members of our community. Such information may be used for the purpose of analyzing and studying user behavior;
2.1.11 information we may request from you when you report a problem with our Website/App or our service, such as the cause of your request for assistance;
2.1.12 information about your location, only when the application is open in the foreground, at the time you select the origin or destination of your trip, and provided that you have consented to the collection and processing of this data.

2.2 Information we collect automatically
2.2.1 In respect of each of your visits to our Website/App, we may collect, in accordance with applicable law and, where necessary, with your consent, information regarding the devices you use and the networks to which you connect when you use our services. This may include the following information: your IP address, connection information, browser type and version, types and versions of browser plugins or add-ons, operating system and platform, information about your visit, including detailed URL history, to, through and from our Website/App, products you have viewed or searched for, download errors, length of visits to certain pages, page interactions and the telephone number from which you called us. We collect this information using a variety of technologies, including cookies.
2.2.2 We also collect aggregate information about your activity on our platform (such as, for example, the number of trips offered, your response time to messages, etc.). This information may be published on your public profile on our platform.

2.3 Data Retention

2.3.1 Except in relation to the categories of personal data mentioned in clauses 2.3.2 and 2.3.3 below, your personal data will be kept for the duration of your relationship with us and will no longer be used:

– 5 years after the last use of our platform, if you did not close your account;

– 1 year after the closure of your account, except if you received a negative report or rating, in which case your personal data will be retained for (i) a period of 2 years after the last negative report or rating, or (ii) 1 year after the closure of your account, whichever period is longer.

2.3.2 The following categories of personal data may be retained for different periods:

– Financial data (e.g., payments, refunds, etc.) is retained for the time required by applicable accounting and tax laws;

– All user-generated content is anonymized, although it remains available on our platforms.

2.3.3 In the event that your account is suspended or blocked, we will retain your data for a period of between 2 and 10 years, in order to prevent you from circumventing the rules that apply to our platforms.

3. How do we use the information we collect?

We will use the information we collect in order to:

3.1 carry out our obligations under any contracts we enter into between you and us and to provide you with the information and services you request from us;

3.2. to carry out our obligations under the contract signed with the company or university to which you belong, in order to provide you with the best user experience. This data will be used to offer you exclusive benefits for belonging to your company, such as privileged parking spaces in your company or university, prizes for your recurrence, etc.
3.3 to send you information regarding our services by email and/or text message and/or Whatsapp and/or any other means of communication (e.g. your booking confirmation);
3.4 to collect payments you make or to transfer to you payments we have collected on your behalf;
3.5 to allow you to customize your user profile on our platform;
3.6 to allow you to communicate and interact with other members about our services or about the trips you will share or have shared with other members and/or to arrange such trips;
3.7 to give you access to our support services and to enable you to communicate with our member relations team;
3.8 to ensure compliance with (i) applicable law, (ii) our Terms and Conditions, (iii) Privacy Policy (iv) and Code of Good Conduct. Certain breaches that we deem to be inappropriate may lead to the suspension of your account;
3.9 to send you, in accordance with applicable law and, where necessary, with your consent, marketing messages and information necessary to facilitate the service or booking process and to provide you with suggestions and recommendations about related goods and services that may be of interest to you. We also use your information to send you direct advertising on your social media platforms. For more detailed information on how this works and what data we collect, please visit the relevant sections of the social media platforms;
3.10 to notify you of any changes to our services;
3.11 to administer our Website/App and for internal operations, including troubleshooting, data analysis, testing, research and surveys;
3.12 to ensure that content is presented in the most effective manner for you and your device;
3.13 to allow you to participate in interactive features of our service, when requested;
3.14 as part of our efforts to keep our Website/App safe and secure;
3.15 to measure or understand the effectiveness of advertising we send to you and to third parties, and to send you information that may be of interest to you.

4. Who are the recipients of the Information we collect about you and for what purpose?

4.1 When you use our services, certain information about you is shared with relevant members of our community (partners and users), both from your public profile and your bookings, only to the extent necessary for the provision of the service and access to benefits resulting from it (e.g., we give your phone number to members with whom you will share a ride, we share with the company to which you belong your vehicle registration number to give you access to benefits such as «VAO parking spaces» or analyze the use you make of the application to prepare sustainability reports).

4.2 In accordance with applicable law and, where necessary, with your consent (in which case, by accepting this Privacy Policy you consent to this), we may combine information about you, including your personal data and information obtained through cookies that we receive or send to our business partners. We may use such information and the combined information for the purposes set forth above.

4. 3 In addition, Hoop Solutions SL may disclose your information when legally required or when we believe in good faith that such access, protection or disclosure is reasonably necessary to (i) respond to a claim against Hoop Solutions SL, (ii) comply with legal process, (iii) enforce a contract with our users, in accordance with our Terms and Conditions, our Privacy Policy, our Code of Good Conduct, (iv) in the event of an emergency involving danger to public health, death or physical harm to any person, (v) in connection with an investigation, or (vi) to protect the rights, property or personal safety of Hoop Solutions SL, its members or others;

5. How do we use and moderate your messages?

5.1 We may review, scan or analyze the messages you exchange with other members of our community through our Web/Apps for the purposes of fraud prevention, service improvement, customer support and enforcement of contracts with our members (such as our Terms and Conditions). For example, in order to prevent a member from circumventing our online booking system, we may scan and analyze messages sent through our platform to verify that they do not include contact information or references to another website.
5.2 We never scan or analyze your messages with other members of our community for commercial or advertising purposes. We may employ automated methods in order to moderate such messages.

6. Direct advertising and in our email or SMS communications

In accordance with applicable law and, if necessary, with your consent, we may use the information you provide on our Website/App for electronic direct marketing purposes (e.g. (i) to receive our newsletters, invitations to our events or other communications that we believe may be of interest to you, or (ii) to send you direct advertising on social media platforms or third party sites and apps).
With respect to professional emails: you may withdraw your consent at any time by (i) unchecking the appropriate box in your member account, (ii) clicking on the unsubscribe link we provide in each communication Hoop sends to you, or (iii) contacting us using the contact information provided in Section 12 below.
With respect to direct mail:
On social media platforms (e.g. Facebook, Twitter): you can object at any time to data processing by configuring the settings relating to advertising in your account.

7. Will we transfer your information, how and where?

We keep the personal data we collect about you within the European Union («EU»). Because, for example, some of our service providers are located in countries outside the European Union («third countries»), we also transfer some of your information to third countries.

This happens when one of our data controllers is located outside the EU, for example, in the United States. We may use that data controller for, among other things, fulfilling your service request, moderating photos in your user account, processing your payment information, providing marketing and advertising services, and providing support services through electronic communications.
When such transmission of data takes place, we ensure that it occurs in accordance with this Privacy Policy and is governed by standard contractual clauses for such practices, approved by the European Commission, which ensure adequate protection of data subjects.
If you send a request to the Group Data Protection Officer (, we will be able to provide you with details of such appropriate safeguards (e.g., standard contractual clauses issued by the European Commission).

8. What rights can you exercise with respect to your personal data?

8.1 You have the right to receive a copy of the personal data we hold about you (your right of access to data).

8.2 You may request deletion of personal data or correction of personal data that is inaccurate (your right of erasure and correction). Please note that we may retain certain information about you, as required by law, or where we have a legal basis for doing so (e.g., our legitimate interest in maintaining the safety and security of the platform for other users).

8.3 You have the right to object, at any time, (i) to the processing of your personal data for direct marketing purposes, or (ii) to the processing of your personal data for other purposes, on grounds relating to your particular situation (your right to object to the processing). Please note that, in the latter case, this right applies only if the processing of your personal data is based on our legitimate interest.

8.4 You have the right to restrict the processing of your personal data (your right to restrict processing). Please note that this only applies if (i) you have challenged the accuracy of your personal data and we are verifying such accuracy; (ii) you have exercised your right to object and we are still assessing, as provided by applicable law, whether our legitimate grounds for processing your personal data in that case override your interests, rights and freedoms; or (iii) we have processed your personal data unlawfully, but you object to the erasure of the personal data or wish us to retain it in order to establish, exercise or defend a legal claim.

8.5 You have the right to receive and/or have us transfer to another data controller a subset of the personal data, relating to you that you have provided to us and that we process in order to perform our contract or because you have given your prior consent to do so, in a structured, machine-readable and commonly used format (your right to data portability).

8.6 To exercise your rights, please contact the Group Data Protection Officer (

8.7 You also have the right to lodge a complaint with the relevant data protection supervisory authority, or to seek redress through the courts, if you believe your rights have been infringed.

9. Confidentiality of your password
When you choose to set a password to access certain parts of our Web/App, it is your responsibility to keep it secret. Please do not disclose your password to anyone.

10. Links to other websites and social networks

Our Website/App may contain, at certain times, links to and from the websites of our partner networks, advertisers and partners. If you follow a link to any of these websites, please note that they have their own privacy policies and that we are not responsible for their privacy practices. Always check these policies before you provide any personal information to them.

11. Changes to our privacy policy

Any changes we make to our Privacy Policy will be posted on this page. Where appropriate, we will notify you or ask for your consent. Please check back frequently to see if there are any updates or changes to our Privacy Policy.

12. Contact

If at any time you would like to contact us to tell us what you think about our privacy practices, or regarding any questions about your personal information, you can do so by emailing us at